TERMS FOR ORDERING AND SHIPPING
PRODUCTION TIME AND ORDERING TIME
All my products say to allow THREE weeks for manufacturing. To explain, I usually hold quite a fair stock on my products, more on some than others which is very obvious, just like any store. However all of a sudden a review gets done or a modeller posts a completed model on a forum using my product then there is an influx of orders, that may only be say 5-10 of a particular set but I only have say 5 in stock, therefore it is quickly sold out of active stock.
All my brass casting is done by a specialist brass casting company. If I sell out of a particular set I need to allow them time to cast more and for them to deliver those to me, as a general rule this is a THREE week turn around. Mostly I am ahead of the time line and already have the next production batch on the way to me.
As far as the resin cast products are concerned I have a friend who casts up the majority of the sets and that then also follows a similar ONE-TWO week turn around from order stage.
I do all the clear casting and some of normal grey resin casting, and usually I can supply and react on the demand as needed.
Decals are on a much stricter control as can be imagined I cannot just order 5 or 10 at a time, and on an add hoc basis, so these may then show as out of stock, but may be restocked in the future.
Usually to add to the above I mail out 2 -3 times a week, as this is not a full time business so I work around my full time job.
UNITED KINGDOM ORDERS
All orders in the United Kingdom are mailed out via FIRST CLASS mail as normal procedure. Should you require an alternative service please do contact me via email as on placing the order. We can then resolve what your requirements are and sort out any additional costs.
All INTERNATIONAL orders are sent out via ROYAL MAIL service, this is the standard service and DOES NOT have any tracking.
IF YOU WANT TRACKING ON AN INTERNATIONAL ORDER PLEASE DO THE FOLLOWING.
Please go to products and purchase the tracked option as you would a product. This will then be added to your total and the parcel will be sent with a tracking number. Tracked shipping is the same for all countries outside of the United Kingdom, the tracking cost is £5.00.
The standard charges for shipping are calculated at checkout for your country and for the products purchased.
PLEASE NOTE if you do not PURCHASE tracked shipping, I will not be able to give you any updates as to where your parcel may be, and many times a delayed parcel may very well be within your countries postal service.
INTERNATIONAL SHIPPING TIMES
This is always very difficult to know and estimate, however after mailing orders out over the last 15 years or so here are some guidance times. As I mail out your order you will receive an email, this maybe within a 24 period before or after it actually is mailed.
European delivery usually allow at least 3-5 weeks.
USA, Canada, Japan delivery usually allow 3-6 weeks
Australia, New Zealand, South America, Africa, Asian and Pacific countries allow 5-6 weeks.
These times above are only a guide, sometimes parcels have arrived a lot quicker, BUT it has been noted since the middle of 2020, that some delivery times are 2-3 weeks longer than stated above.
On the positive side in all the years and for thousands of items i have mailed very few have been lost and or destroyed etc. however I am always here to help and resolve any issues.